At DartRefurbished, we understand that circumstances may arise where you need to cancel your shipment. We have established the following cancellation policy to provide clarity and ensure a smooth process:
1.Cancellation Timeframe: If you wish to cancel your shipment, please notify us as soon as possible. We recommend reaching out to our customer support team within 24 hours of placing your order to maximize the chances of a successful cancellation.
2.Eligibility for Cancellation: Orders are eligible for cancellation if they have not yet been shipped from our warehouse. Once the order has been shipped, it cannot be cancelled. In such cases, you may refer to our Return Policy for further assistance.
3.Cancellation Process: To cancel your shipment, please contact our customer support team via email or phone. Provide them with your order details and a clear request for cancellation. Our team will review your request and provide further instructions, if applicable.
4.Refund and Fees: If your cancellation request is approved and the shipment has not been dispatched, we will initiate a refund for the order amount paid. Please note that any applicable fees, such as restocking fees or cancellation processing fees, will be deducted from the refund amount. The specific fees will be communicated to you during the cancellation process.
5.Communication and Updates: We will keep you informed throughout the cancellation process, providing updates on the status of your request and any actions taken. Open and timely communication is essential to ensure a smooth cancellation experience.
Please note that this cancellation policy applies specifically to shipments of hardware products from DartRefurbished. For further details regarding returns, exchanges, or refunds, we encourage you to review our comprehensive Return Policy on our website.
At DartRefurbished, we strive to provide exceptional customer service and support. If you have any questions or require assistance regarding your shipment cancellation, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your DartRefurbished experience.